Terms & Conditions

Study Path ("Study Path", "we", "us") provides information and support services relating to applying for Dutch higher education programmes, including paid guidance packages.

3.1 These Terms & Conditions apply to all offers, website use, and all agreements between Study Path and the Client, unless explicitly agreed otherwise in writing.

3.2 By ordering, paying, or using the Services, you confirm you have read and accepted these Terms & Conditions.

3.3 If you are under 18, you may only use paid Services with consent and involvement of a parent/guardian.

4.1 We provide practical guidance and support. Unless explicitly stated in writing, we do not act as a legal representative, licensed immigration adviser, attorney (advocaat), or official agent of any university or public authority.

4.2 We may provide (non-exhaustive): programme selection support, motivation letter guidance, document checks, administrative guidance, communication support, housing tips, visa/MVV guidance at an informational level, and post-arrival practical guidance.

4.3 Any examples, templates, or recommended wording are provided as guidance and must be adapted to your personal situation and the requirements of the relevant institution.

Before you place an order, we make available the information required for a distance contract, including (where applicable): our identity and contact details, key features of the Services, total price and any additional costs, payment method, delivery/performance arrangements, complaint handling, and the right of withdrawal and its conditions.

6.1 The contract is formed when:

• you place an order via our website (or agree in writing)
• we confirm the order (by email or written confirmation) and we start performing the Services after receiving payment

6.2 We may refuse an order if we reasonably cannot deliver (e.g., capacity limits, incomplete information, or suspected fraud).

7.1 Prices are shown on the website and/or in a written quotation. Prices may be inclusive or exclusive of VAT depending on your situation.

7.2 Payment is due in advance unless agreed otherwise in writing.

7.3 If instalments are agreed, continued performance may be suspended if an instalment is late.

7.4 Any bank/payment provider charges are borne by the Client unless mandatory law provides otherwise.

8.1 We deliver services digitally (email, video call, chat) unless agreed otherwise.

8.2 Timelines are indicative unless explicitly stated as a fixed deadline in writing.

8.3 You must provide complete, accurate, and timely information and documents. You remain responsible for the correctness and authenticity of your submissions to third parties.

8.4 If you delay or fail to cooperate, we may pause performance and/or adjust delivery times.

9.1 Package scope (number of sessions, document reviews, revisions, or deliverables) is as described on the website or in the quotation.

9.2 Additional work outside the agreed scope will only be performed after written agreement on fees and timeline.

10.1 We are not responsible for decisions, processing times, outages, policy changes, or actions of universities, Studielink, DUO, the IND, municipalities, landlords, or any other third party.

10.2 If we assist with communications, you remain responsible for the content and final approval of messages sent in your name.

11.2 How to withdraw: You can exercise the right by sending us an unambiguous statement (e.g., by email to [email protected]) within the withdrawal period.

11.3 Start of the withdrawal period: For services, the period generally starts on the day the contract is concluded.

12.2 Mandatory rights preserved: This refund policy does not limit any rights you may have under mandatory consumer law.

12.3 If a refund is granted in writing, we may set reasonable conditions (e.g., withdrawal of access to digital content).

13.1 Calls/sessions can be rescheduled with at least 24 hours' notice. Late cancellations may be counted as used sessions.

13.2 For fixed-scope packages, unused elements are not redeemable for cash unless mandatory law requires otherwise.

14.1 All materials we provide (templates, guides, written drafts, checklists, training materials) are protected by IP rights and are licensed to you for personal use for your own application process.

14.2 You may not resell, publish, share, or commercially exploit our materials without our prior written permission.

We treat your information as confidential and will not share it with third parties except as required to deliver Services (e.g., processors) or if required by law.

17.1 We are liable only for direct damage caused by our attributable failure, to the extent permitted by mandatory law.

17.2 Our liability is limited to the amount paid for the relevant package (or, at our option, re-performance), unless damage results from intent or gross negligence.

17.3 We are not liable for indirect or consequential losses (including lost opportunities, missed admissions, or third-party costs).

We are not liable for delays or failure due to circumstances beyond our reasonable control (e.g., outages, illness, strikes, platform failures, policy changes).

19.1 We process personal data in accordance with the GDPR / AVG (Algemene Verordening Gegevensbescherming).

19.7 Contact for privacy requests: [email protected]

20.1 We use cookies and similar technologies. Some cookies are necessary for website operation; others require consent.

20.2 You can change your preferences via our cookie policy page.

20.3 We may use third-party cookies (e.g., embedded video, analytics). Such parties may process data under their own policies.

21.1 Complaints should be submitted to [email protected] with a clear description. We aim to respond within 14 business days.

21.2 If a dispute cannot be resolved amicably, Section 23 applies.

We may update these Terms. The version in force at the time of your order applies, unless mandatory law requires otherwise.

23.1 These Terms are governed by Dutch law.

23.2 Disputes will be submitted to the competent court in the Netherlands, unless mandatory consumer law provides otherwise.